[vc_row][vc_column][vc_column_text css=”” css_params=”” text_typography=”{“family“:“Default“,“variant“:“Default“,“font_size“:“18“,“line_height“:““,“letter_spacing“:““,“text_transform“:““}”]Effective Date: 01-01-2025
At Adwillz.com, we are committed to ensuring customer satisfaction. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for orders placed on our platform.
1. Order Cancellation
1.1 Cancellation by Customer
- Orders can be canceled within 7 days of placement, provided they have not been processed for shipping.
- To request a cancellation, please contact our customer support team at support@adwillz.com with your order details.
- A full refund will be issued for orders successfully canceled before processing.
1.2 Cancellation by Adwillz.com
- We reserve the right to cancel orders due to unforeseen circumstances, including but not limited to:
- Product unavailability.
- Issues with payment processing.
- Fraudulent or invalid transactions.
- In such cases, customers will be notified, and a full refund will be processed.
2. Return and Refund Policy
2.1 Eligibility for Returns
- Products are eligible for return if:
- They are damaged or defective upon delivery.
- Incorrect items were shipped.
- Returns are requested within 7 days from the delivery date.
2.2 Non-Eligible Products
The following items are not eligible for return or refund:
- Products specified as “non-returnable” at the time of purchase.
- Items damaged due to customer misuse or negligence.
2.3 Refund Process
- Once a returned item is received and inspected, refunds will be processed within 7 days.
- Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to reflect.
2.4 Shipping Costs
- If the return is due to an error on our part (e.g., wrong or defective item), return shipping costs will be covered by us.
- For other reasons, customers may be responsible for return shipping charges.
3. Exchange Policy
- Exchanges are subject to product availability.
- If the desired product is unavailable, a refund will be issued as per the refund process.
4. Contact Us
For cancellations, returns, or refunds, please contact our support team:
Email: support@adwillz.com
Phone: +91 892 068 5339
We strive to make your shopping experience with Adwillz.com seamless and hassle-free.[/vc_column_text][/vc_column][/vc_row]